Refund policy

We have a 14-day return policy for physical products, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@hololifecenter.com.

If we approve your return, we will send you instructions that explain how and where to ship the item. We cannot accept items sent back without a prior return request. The customer is responsible for the shipping cost.

You can always contact us for any return questions at support@hololifecenter.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), sealed products related to hygiene or health, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on items that are on sale, gift cards, and digital products.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

Applies only to consumers, not business customers. Notwithstanding the above, if the merchandise is being physically shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. For a matter of doubt, 14 day return policy doesn't apply to digital products, gift cards or other specifically excluded products.

Refunds

Within 14 days of receiving the physical product, you have the opportunity to ask if your purchase is entitled for a refund. We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

If more than 14 business days have passed since we’ve approved your return, please contact us at support@hololifecenter.com.